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  • Interpersonal communication – What makes it effective, and what undermines it

As a Topic Expert for Personal Development Course at Università Cattolica del Sacro Cuore – International Management Class – Faculty of Economics and Law, I have to present to the class some topic that are still not present in the textbooks but have a huge impact on understanding what is a real “effective communication”.

Books are always written to spread the knowledge of some sort of pioneer in the field, so at this moment in history it is normal that what I talk about and do for work, is a total innovation. I have not yet published an official “textbook” on my work, but it’s in the works!

Here is the first part of the Video about the Speech held for the Personal Development Course at Università Cattolica del Sacro Cuore – International Management Class – Faculty of Economics and Law in February 2021:


The full Speech held for the Personal Development Course at Università Cattolica del Sacro Cuore – International Management Class – Faculty of Economics and Law in February 2021 is available only to Patreons

Here is the transcript of the First Part of the Speech held for the Personal Development Course at Università Cattolica del Sacro CuoreInternational Management ClassFaculty of Economics and Law in February 2021.

Hi Mylena can you can you hear me?

Yes! I can hear you

Thank you for being here. Mylena is connected from Boston so the time zone is quite different.
Thank you milena! So we we are in class with the students of the personal development course as you know. I already said something about about your work and about yourself. You are a famous vocal coach working all over the world with many time zones that you meet every day. Mylena is also very clever in languages she speaks currently four languages. She is a passion is Japanese and she has traveled a lot because she is very interested in knowing how different people speak in different countries. Mylena today will talk about Interpersonal Communication and the importance of the voice in communication.

Perfect Roberta, so thank to all and especially to Professor Roberta Virtuani because today’s will be for me a very important day even if here in Boston it’s very very early. I will be very happy to explain to you what is very important interpersonal communication especially regarding the voice. We will start today and we will talk about interpersonal communication, so now I will show you the slides.

Today we will see exactly what makes it effective so the interpersonal communication and what undermines it it’s very important to recognize the two different things because we think that every single day just speaking and talking and you know have a relationship it’s very easy but it’s not and there are very important things that can undermine eat and can be this thing let this effective.

So what is communication? Every day we spend at least 12 hours involved in some form of communicatio. It’s a very important part of our life. We have got the reading part 16%, we have got the writing one that is the 9% and then we have the speaking part is a 30% and the one that we don’t think a lot is the listening one that is the 45%.

I really want that you realize that speaking and listening are 75% or more sometimes of our daily communication. That’s very important because listening is not so different like speaking because when you speak obviously you’re saying something and when you listen you are listening someone else speaking but you are still involving your voice

Written communication misses a key factor. What is this key factor? Immediate feedback!

I really want to focus about this. Immediate feedback. We just think that is something that is very normal regular standard we don’t think a lot about that, but in reality to have an immediate feedback helps us a lot to know exactly how in the next communication we can improve or we can undermine it. Immediate feedback, never forget it

I want to say that the interpersonal communication is the best way to improve and grow your way to communicate because you have um someone else feedback and that will help you a lot to understand where you are doing something wrongly or not. Instead of talking to yourself because when we talk to ourselves we don’t get immediate feedback we don’t know that and if we don’t know the result we don’t know what to do.

Every day of our life nine hours, I want to repeat clearly because people probably can think okay i sleep eight hours by night all right but nine hours of our day are devoted to some form of voice communication. I will give you just some glimpse during this speech about the importance of voice in voice communication. Why did I talk about voice communication? Because without voice communication is impossible. We can write we can read but it’s very, as i said before, not with an immediate feedback! It’s not practical, not easy and voice is everywhere if you listen there’s a voice and if you speak is your voice everything that pass through the voice is a way to let the people know who you are

If you are tuned with the other ones if you are interested in the thing that the other one is saying or not so people

I don’t want to say “judge” because people don’t like this verb but it’s real if your voice is not in tune or is not very melted the communication will be very very difficult and hard

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